Revenue Operations Manager

Zetron Canada Office | Victoria, BC

• Full-time / M-F / 40hrs per week
• Hybrid with the expectation to be onsite 3+ days per week for team collaboration.
• There may be rare opportunities for international travel with this role.
• This position has been evaluated with an annual base salary range of $80,000 - $100,000 CAD. The target hiring range is $80,000 - $90,000 CAD, ensuring room for continued growth in remuneration through annual performance and compensation reviews. Offers will be determined based on the successful candidate’s assessed skills, experience and qualifications.

Join our Mission:

Zetron is an established global leader in connecting communication centers with field operations, personnel, and constituents. With offices in the US, UK, AU and CA, Zetron currently has a network of established partners, value-added resellers, and clients in more than 100 countries. Our Victoria, British Columbia office has been a center of engineering and manufacturing excellence since its founding in 1938. For over 80 years, we have been a trusted provider of LMR communication products and solutions that help our customers protect, inform, and save lives. Now we are applying those standards of excellence to build and deliver interoperable end-to-end command and control systems across multiple industries and international markets. Always ready, always on!

Role Responsibilities:

The Revenue Operations Manager owns the accounting controls for Zetron’s order-to-cash cycle, including leading the order entry team’s operations including intercompany bookings, completing project accounting and service renewals, and ensuring policy-compliant revenue, and AR, while supporting the wider North American and global finance organization as needed.

Specifically, the Revenue Operations Manager will:

• Own processes for Order Entry and Accounts Receivable from receiving customer purchase orders to funds collections.
• Provide leadership oversight and management of the Accounts Receivable and Order Entry functions.
• Lead the revenue recognition process, including monitoring and providing instruction on various order types and overseeing the order entry team’s day-to-day work, reviewing, approving and documenting complex orders to ensure accuracy.
• Coordinate with Purchasing department on third party purchase orders when required.
• Lead and manage order acceptance controls for Project, IOWA, Loan & Demo, Intercompany orders, RMA, sales returns/exchange, etc.
• Partner with Customer Success and Sales teams on sales order governance to ensure alignment between contractual terms, delivery, billing, and revenue recognition, documenting all non-standard pricing or contractual terms.
• Assist on system project orders, including WBS setup and release, budget setup and update, revenue recognition, milestone billing.
• Manage order-to-cash control processes to ensure order completeness, accurate billing date, and timely updates on Accounts Receivable ledger per sales status.  
• Manage key and complex customer accounts, including debtor risk assessment, dispute management, and aging oversight.
• Assess customer credit worthiness and recommend appropriate credit limits and terms in accordance with internal policies. 
• Lead initiatives to continually streamline efficiencies in accounting and order entry processes.
• Provide ad-hoc support for local and global finance teams as needed.

Become part of our Team:

• Bachelor’s degree in Finance, Accounting, or a related field, or an equivalent combination of education and relevant professional experience
• CPA designation is considered an asset
• 5+ years of progressive experience in revenue operations, accounting, or a related function, with increasing responsibility across the order-to-cash lifecycle
• Demonstrated ability to coordinate workflows, provide direction, and support the success of others in a team setting
• Strong organizational, communication, and interpersonal skills, with the ability to work cross-functionally and build relationships across departments
• Advanced proficiency in Microsoft Office Suite, particularly Excel
• High level of accuracy and attention to detail, with the ability to perform effectively in a fast-paced environment
• Strong analytical and problem-solving skills, with a proactive and solutions-oriented mindset
• Hands-on experience with SAP, including navigating and supporting order-to-cash or financial workflows, is strongly preferred
• Working knowledge of business taxation rules in both the US and Canada
• Ability to develop a strong understanding of sales processes, systems, product lines, and revenue workflows
• Experience in a manufacturing, communications, or technical engineering environment is considered an asset
• Commitment to fostering a collaborative, inclusive, and accountable team environment

Benefits & Culture:

Our culture is supportive and collaborative within a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for a new team member with genuine passion and can-do attitude for what they do! We are located near beautiful downtown Victoria in the newly restored Press Building with modern office space built for collaboration!

As a member of the Zetron Team, you will have access to:

• Competitive benefits package
• Healthcare & Wellness Spending Account
• Company matched retirement savings program
• Incentive plan
• Paid time off

Plus, you can take advantage of flexible working hours within an easy-going environment. We celebrate our successes with company sponsored events and look forward to having you join us!

Interested in a career with us?

Simply click on APPLY and we’ll be in contact shortly.

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