Title:  Key Account Manager

About us

Minelab is a technology company that creates world-leading metal detectors to help humanitarian organisations clear landmines, African miners find life-changing gold nuggets, and historians to recover lost relics. We have a culture of innovation which allows us to be a leader in bringing new technology to customers across the globe. We make everything ourselves; creative design and detailed engineering are the lifeblood of developing new products at Minelab.

Excitement in the Engineering team comes from converting raw ideas into products that exceed customer’s expectations including rapid concept prototyping, architecting, detailed design, product integration, and the transition to manufacturing.

Join Minelab, part of the Codan group, an ASX listed technology company, and build the next generation of world-leading products.

What will you be doing?

This position will report to the Business Development Director and will support the greater sales team by providing timely delivery of administrative and account management activities facilitating account growth, identification of new sales opportunities, and fostering strong relationships with customers.

This position requires a combination of sales acumen, relationship management, and a deep understanding of the company’s offerings and sales programs.

Key Responsibilities will include:

• Handle customer inquiries, providing information and resolving issues in a timely manner.
• Maintain customer information databases, for effective and timely key communications
• Coordinate with internal teams, including logistics, finance, and customer service, to ensure seamless order processing and delivery
• Prepare and distribute sales reports, presentations, and other sales materials
• Identify new business opportunities within existing accounts and manage the full sales cycle.
• Prepare proposals, presentations, and sales contracts.
• Track sales performance, forecast future business, and prepare reports for management.
• Develop and execute account strategies to meet individual and team sales targets.
• Deliver product demos and presentations, both virtually and in-person, to key decision-makers and stakeholders.

About You

This position represents a fantastic opportunity to grow and develop your existing experience and continue to progress your career within an engaging Sales and Business Development environment. To be successful in your application for this newly created and developing opportunity you will have demonstrated experience within a customer servicing or account management role and a proven track record of sales growth and improving customer relations through service delivery solutions.

We are seeking a highly committed, results orientated team member with high level interpersonal and communication skills and an ability to coordinate internal and external stakeholders to achieve positive outcomes and drive internal process improvements.

Within our business we recognise and respect the need for flexible working arrangements, however due to the high touch team engagement nature of this role it will be predominantly based at our Aurora - Illinois facility with occasional working from home arrangements to be agreed when required.

This role may require occasional travel to support our customer and clients’ requirements.

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged.  We are looking for someone with genuine passion and can-do attitude for what they do. We offer many staff benefits including generous PTO, as well as Medical, Dental and Vision Insurance, and 401K.

Interested in a career with us?

Simply click on APPLY and we’ll be in contact shortly.

#IND2